How can a company make sure that confidential information remains protected? Could a company's proprietary data be accessed by another managed hosting service provider, or an internal user without appropriate clearance, or even worse, by a competitor?
How comfortable companies feel about their security capabilities will determine their degree of engagement, what kind of information they will share, and what services they will contract from a managed services provider. Trust has always been a factor between organizations and is especially important when discussing security and compliance.
When choosing a managed services provider, it is important for IT leaders to explore a service provider's security processes and procedures thoroughly and not focus just on technology. Do they have the certifications in place? Is a fully staffed security operations center (SOC) part of the solution? In the case that your organization requires specialized industry compliance (i.e.: PCI-DSS, HIPAA, etc.), does the provider have the necessary regulatory compliances? Every managed services provider should be able to articulate security policies and procedures in a formal security policy document that can be provided to prospects and customers.
At Exponent® IT Solutions, our approach to customer's security concerns is demonstrated in our security framework. We base our work on the core principles of the CIA Triad: Confidentiality, Integrity and Availability.
The framework encompasses our managed services solutions. Everything we do for our partners is built and managed to strict best practices that provide a level of operational excellence achieved through rigorous ITIL process and procedure, best-in-class technology, tier 3 certified data centers and truly remarkable engineering talent. Our technical security controls are designed to industry consensus best practices by a team of senior security engineers with multiple security and vendor certifications. Security by design means that Exponent IT Solutions builds solutions, specifically for your company and your unique needs, from the ground up with every tedious but critical detail considered for security and risk implications. It’s this attention to detail that has made Exponent a preferred IT compliance partner for companies of all sizes, in just about every industry from coast-to-coast.